Cancellation & Refund Policy
EASY RETURNS IN 30 DAYS POLICY
Lensico is committed to providing you great quality products at affordable prices. In the rare case that you aren't fully satisfied with the product, find the product is not 'As described' on our website, or is received in a 'damaged' condition, we allow you to Initiate a return within 30 days of delivery.
Once received back at our warehouse in its original condition, along with the invoice, you will receive a refund for the paid amount.
IN CASE OF DAMAGED OR BROKEN PRODUCT?
- While our 5-step quality check ensures that each product reaches you in perfect condition, in the unlikely event that you receive a product that is damaged, broken, or not what you ordered, Lensico team is there for you!
- In such cases, please inform us at 0124-4293700 or at firstname.lastname@example.org
- We will ensure that we rectify the error and send you the product as you had ordered.
- If you would like to return the product please follow the process as given above.
HOW TO RETURN PRODUCT?
Follow these easy steps to complete your return:
- Call us on 0124-4293700 to initiate your return & confirm the mode of returning the product to us.
- 100% Free Pick-up service: Available in Selected Cities.
- Call us at 0124-4293700 to select your this option. We would arrange a pick-up at your location within 3-5 days thereafter.
- Pickup/Delivery charges will have to beared by the customer.
Select any courier service of your choice to return the product back to us. Ship your product along with the invoice, back to us at the address below:
- Plot no. 380/381,
- First Floor, Udyog Vihar,
- Phase-4, Gurgaon, -122015
T&C for the return:
These would be acceptable only if they are returned in an unworn condition, with the sealed outer packaging intact.
- If you are
approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of
payment, within 7 to 10 working days.
- Please check the product name, powers, color and expiry before opening the pack seal, if the seal is broken we won’t be able to return the product.
- Return will be possible in case of different products received, damage products received, specifications don't match the product received, mistakenly placed the order for different power or product (applicable in case of single vision orders only).
- You must have initiated the return process within 30 days from receipt of your product.
CANCELLING THE ORDER?
We procure each lens specifically for you. However, we want you to be able to try lensico 100% risk-free. Thereafter, if you would like to cancel your order before it has reached you, for any reason you, please choose one of the following methods:
- Email email@example.com or call us at 0124-4293700 to cancel your order.